Our Story

Our more than 85-year heritage gives us distinct perspective on the needs of patients and caregivers. We lead today by putting those insights to work to deliver new, better healthcare solutions and access to care in the communities where we live and work.

Our Story
  • Our Governance

    We are proud of our strong commitment to maintaining the highest standards of corporate governance.

  • We are committed to doing business the right way, ensuring that we champion our employees, our communities, our customers and patients, and our environment in everything we do.

  • Our History

    For more than 85 years, we’ve been focused on saving and sustaining lives and elevating patient care.

Specialties

Helping you reach a healthy life, full of possibility.

Specialties
  • Critical Care

    When every moment counts, our therapies help healthcare specialists provide life-sustaining treatment to you or your loved one.

  • Hospital Care

    From the pharmacy to the bedside, we support you and your healthcare providers with IV medications and infusion technologies designed with safety in mind.

  • Nutritional Care

    When medical conditions prevent you from adequately feeding yourself, we provide life-saving clinical nutrition options to help you regain or maintain your health.

  • Renal Care

    Chronic kidney disease (CKD) is an ongoing journey. While every journey is unique, Baxter is with you every step of the way, providing options to meet your lifestyle needs.

  • Surgical Care

    We partner with surgical teams around the world so they can operate with confidence, precision and speed for a successful outcome to your surgery.

​Global Technical Services

​Global Technical Services

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare.

Please have the following information available when calling:

  • Account number
  • Customer number (only for ordering spare parts)
  • Hospital or facility name
  • Complete service or delivery address
  • Contact name and telephone number
  • Date service needed (required only for on-site service requests)
  • Any special instructions
  • Purchase order number (if applicable)
  • Brief description of problem (only for technical support)
  • Model and serial number of equipment
  • Part number(s) and quantity (only for ordering spare parts

 

Infusion Pumps

 
SIGMA SPECTRUM

Customer Service, Parts, and Documentation

Call 1-800-356-3454, Prompt 2

or 1-800-THE-PUMP (843-7867) Prompt 5

Fax 1-866-766-0364

Email: [email protected]

Online Technical Documentation and Spare Parts Ordering:

https://service.baxter.com
SIGMA SPECTRUM

Technical Support

Call 1-800-356-3454, Prompt 1

Fax 1-888-894-7794

Email: [email protected]

Pharmacy Automation & Software

 
DoseEdge Pharmacy Workflow Manager

Customer Support

Call 1-866-448-2529 (1-224-948-1878)

Fax 1-321-206-4594

Email: [email protected]
INTELLIFILL I.V.

Technical Services

Call 1-877-399-2292 (1-224-948-1879)

Fax 1-321-206-4594
EXACTAMIX 1200, EXACTAMIX 2400, RAPIDFILL ASF, and REPEATER Pump

Technical Services

Call 1-800-678-2292 (1-224-948-1881)

Fax 1-800-648-9646

Email Inquiries: [email protected]

Renal Products & Software

 
HOMECHOICE (PRO)

Operational Support

Call 1-800-553-6898, Prompt 1 (1-224-948-1861)
HOMECHOICE (PRO)

Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 2, Option 2

Fax 1-800-477-1121

Email: [email protected]
AMIA Automated PD System with SHARESOURCE Connectivity Platform

Operational Support, Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 1, Option 2 (1-224-948-1861)
PD LINK, PD ADEQUEST, POET OR RENALSOFT

Technical Assistance

Technical Support Call 1-800-525-2623, Prompt 2
PHOENIX, PRISMAFLEX, PRISMA, EXALIS, CENTRYNET, and MARS

Technical Support Call 1-800-525-2623, Prompt 2

Spare Parts, Onsite Service Call 1-800-525-2623, Prompt 1
Online Documentation and Spare Parts Ordering Support

(https://service.baxter.com)

Phone: 877-347-5500 or

Email: [email protected]